SuperUser
 
Posts:26
 |
| 09/01/2005 11:21 AM |
|
Hi All,
We just starting running a pilot of Service Desk and have run into some issues. We currently use Remedy ARS and tickets entered with an urgent status are sent to the analyst's cell phone via an SMS message. We can't get this to work with Service Desk.
Does anyone else use any similar notification process or does most users just use the out-of -the-box email notification?
Thanks! |
|
|
|
SuperUser
Posts:26
|
| 09/01/2005 7:00 PM |
|
| I use the out of the box email method, but I am sure you can configure it to use an external executable. I'll check with CA. |
|
|
|
SuperUser
Posts:26
|
| 09/02/2005 11:20 AM |
|
| We have Spatch running with Remedy, but we can't get Service Desk to play well with Spatch. |
|
|
|
SuperUser
Posts:26
|
| 09/02/2005 11:37 AM |
|
| We send our techs messages via their cell phones. Basically we have the techs phone email address in the pager email address field (9045551234@page.nextel.com). It works fine for us. If your not using Nextel, you should be able to check with your provider for their phone email address. Let me know if you need some more info. |
|
|
|