| Author |
Messages |
|
taisoler
 
Posts:5
 |
| 11/28/2007 10:25 AM |
 Alert
|
After applying the cumulative patches on our Dev and QA systems we received this error:
AHD04617: Unknown webengine operation
when editing Knowledge Documents (clicking on the "User View" button produces the error).
Has anyone else experienced this problem? I have a ticket in with CA about it but haven't received a response in weeks.
We're on R11.2
separate web/db servers
SQL 2005
Win Svr 2003
Thanks in adv for any suggestions or help.
Tai |
|
|
|
taisoler
Posts:5
|
| 11/30/2007 8:44 AM |
Alert
|
Update from CA:
Test fix details : -
*********************
PRODUCT: Unicenter Service Desk Web Server RELEASE: 11.2
PROB #: 322 FN: T5EJ023 FT: D34 DATE: 20 Nov 2007
STARTRAK PRODUCT NAME: USRDWS (Star Problem Product)
PROBLEM SYMPTOM: NT -PROBLEM AFTER APPLY TEST FIX T13B629
----------------------------------------------------
After applying test fix T13B629, when you open a
Knowledge Document, in edit mode and then click
on user View, a page is displayed that says that
the operation has failed.
|
|
|
|
taisoler
Posts:5
|
| 12/13/2007 2:03 PM |
Alert
|
Hello Taileen,
I have attached a test fix for this issue with the issue detail. The test fix name is T5EK022. Please download the test fix from the SupportConnect Web Site, apply and test the same. Please let me know if you face any issues or concerns when applying the test fix.
Regards,
Praveen.
Thank you,
CA Technical Support
------------------------------------------
Hello everyone,
I applied this patch and it worked fine.
thanks,
Tai
|
|
|
|
|