ARCServe 2000
We rebuilt our system in April 2002 and again in November 2003, and the backups have worked fine until about two weeks. Now I can no longer get the brick-level email portion to function, but everything else backups up normally. I receive two error messages:
E8602 Failed to read from database. (DBNAME=Individual Mailboxes\the user name\inbox, EC=Backup Agent Error -- (83) "Remote pipe open failed: time-out".)
(note - the user name is an actual name but this error occurs for each user and each part of the mailbox store I want to backup such as inbox, saved items, etc.)
E8602 Failed to read from database. (DBNAME=Individual Mailboxes\the user name\inbox, EC=Backup Agent Error -- (68) "Error status in named pipe.".)
Both servers are Win2000 SP4, and I am using Exchange 2000; I use an apps server for the backups themselves and the exchange server holds the mailboxes (of course). I can back up everything from the servers but individual mailboxes (bricks level).
I reloaded the backup software on the exchange server - ARCserve Backup Agent for Microsoft Exchange, CA Backup Agent for Open Files, and Client Agent for Windows NT and 2000. I went through the steps in "Using the Backup Agent for Exchange 2000" in the documentation with no help. I have also downloaded "NT-AS6: DBagent for Exchange Troubleshooting Guide", "NT-AS6: Microsoft Exchange Database Agent v2.0/v6.6 Installation Procedure", "ARCserve2000 Exchange Brick Level Backup FAQ", and installed "QO22840: NT - Exchange Cumulative Brick Level Update". Nothing seems to help. Right after the initial installation, we had trouble with bricks-level, and the consultant worked on it for two days. I think he eventually installed the QO22840 update which fixed the problem at that time.
In the past, every once in a while, I would receive the second error listed above (68). For that I would have to go to the Exchange server and restart the dbagent RPC server service and then it would work for several days or weeks. However, this no longer seems to help.
As per Microsoft's suggestion, I am not using anti-virus on the Exchange server during backups.
The easy answer would be to upgrade to version 11, but at over $4,000, my boss 'suggested' I try harder to get the existing version running again. Since it has worked fine in the past, I am open to suggestions how to proceed using my existing (and no longer supported by CA) version.
The only changes to the system have been the Microsoft updates so hope it isn't one of those did it.
I am going on vacation next week so no hurry for an answer, but if someone has any ideas, it would be greatly appreciated.
If you want to email me directly, that is OK too.
Bob Cunningham
IT Administrator
Scherer Industrial
Div. of Horner Industrial Services, Inc.
(317) 808-1217 - office
(317) 808-1204 - fax |