We require a Unicenter Service Desk Consultant with the following skills for the location which is in Boca Raton,FL.
Skills Needed
* Unicenter skills, Six years general IT experience and at least 3 years of experience with installing and maintaining CA Unicenter Service Desk and Dashboard.
* Developed customized Unicenter Service Desk reports *in Crystal 11 and Clever Path Forrest & Trees - to support business needs.
* Familiar with developing in Unicenter Service Desk WEB Interface.
Technical skills
* Experience as a Systems Engineer/Administrator for a large scale Windows environment.
* Experience on Product Suite’s like Unicenter NSM (Network System Management), Unicenter USD (Service Plus Service Desk), Unicenter DSM (Desktop Service Management) & Cleverpath Portal and Dashboard.
* Experience in Microsoft SQL.
* Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information
* Listening skills, to understand what people say and to detect what they might be hesitant to say
Responsibilities
* The responsibilities of the Unicenter Service Desk Analyst are to adapt the organizationally defined process within tailoring guidelines for specific projects. Have familiarity with the CMMI model.
* Have experience working with processes that meet SEI CMMI requirements for at least CMMI Maturity Level 2.
* Fill a teaching and advocacy role for process development with respect to the rest of the team by providing training, orientation, and assistance to team members on new processes.
* Have a familiarity with a wide variety of system environments and application types.
* Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
* Write requirements specifications according to standard templates.
* Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements.
* Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
Please provide the following information:
1) Your date of availability.
2) The best rate you are willing to work for.
3) If you are not a U. S. Citizen or permanent resident, then do you have a valid work authorization? If yes, then please let us know.
Please feel free to send an email if you have further questions.
Any one intrested in this position please email us our resumes to contact@kyrainfotech.com
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